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The kids can leave the view of the camera, it stops recording but does not pick them back up when the walk back into the view of the camera, they made it through the living room into the kitchen. Both rooms are in the view. This was not just once, it’s a lot. Many times it will pick up a person walking in OR out of view BUT it dies not catch both. I have Alfred set up on a tablet that is next to the router and always plugged in charging, I’m not sure why I get logged out so often and it takes forever to get logged back in. The Alfred app was better and more reliable before all of these changes. I purchased a one month subscription to the premium for $3. 99 to see if that makes a difference and restores the dependability of the app, so far I have to say it does Not. I have a 45 second recording, when I watched it, I found that it only recorded movement for 15 seconds, the rest of the recording was still frame, no movement at all. If I do not see dependability like it used to have I will start looking for another security app and cancel my premium subscription to Alfred. I am crossing my fingers, I liked the Alfred app.

Posted March, 2011 by Admin

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When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned. At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service. When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424. 23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds which they hadn’t, I checked.

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Posted February, 2011 by Admin

Filed under Uncategorized | Edit | (7) Comments